BOOKING POLICY
Thank you for choosing Amour Atelier. Please read our booking policy before placing your order.
BOOKINGS
• All bookings must be made at least 2 weeks prior to the setup date.
• All bookings must be made through our website.
• Full payment is required at the time of booking to secure your chosen date and time.
• Bookings are confirmed only after payment has been successfully received.
• Please ensure all information provided during booking is accurate, including the event address, date, and contact details.
TRAVEL FEES
• Package prices do not include travel charges.
• Travel fees are calculated based on the event location and will be added during the booking process where applicable.
• Additional charges may apply if the event location provided is changed after booking.
• We currently travel within London. Travel to Birmingham, Manchester, and other locations is available; however, additional travel charges may apply.
SETUP ACCESS
• The client is responsible for ensuring access to the venue, hotel room, home, or event space at the agreed setup time.
• Delays caused by lack of access may affect the final setup and completion time.
CHANGES TO BOOKINGS
• Requests to change the event date or booking details must be made as soon as possible.
• Date changes are subject to availability and cannot be guaranteed.
• Any significant changes to the booking may result in additional charges.
• Event dates may be changed subject to availability, provided the new date falls within the same calendar month as the original booking.
• Any changes to balloon colours, themes, or design preferences must be requested at least 7 days before the event date. Changes requested after this period cannot be guaranteed.
CANCELLATIONS & REFUNDS
• Due to the preparation and purchase of materials, all bookings are non-refundable.
• If you need to cancel your booking, please contact us as soon as possible.
• In certain circumstances, we may offer a date transfer subject to availability.
PHOTOGRAPHY
• We love capturing photos and videos of our work for social media and marketing purposes. If you would prefer your setup not to be photographed or recorded, please let us know before your event.
LIABILITY
• Amour Atelier is not responsible for damage caused to balloons or decorations after setup has been completed.
SLUMBER PARTY BOOKING POLICY
• A 50% non-refundable deposit is required to secure your booking date. The remaining balance must be paid no later than 24hours before the setup date.
• A refundable security deposit is required for all slumber party display hire items and will be returned once all items have been collected, checked and confirmed in good condition.
• Clients are responsible for ensuring all hired items remain in good condition throughout the hire period.
• Any damaged, stained, missing, or broken items may result in part or all of the security deposit being withheld.
• Setup and collection times will be agreed upon prior to the event.
• We currently travel within London and surrounding areas. Travel to Birmingham, Manchester, and other locations is available; however, additional travel charges may apply.
• Due to planning and preparation costs, all bookings are non-refundable. Date transfers may be considered subject to availability.
By placing a booking, you agree to the above terms and conditions.